Package
& postal rates
Many
items are now available to buy online but we also accept orders by post
and our current Package & Post rate is £4.50 per order and
delivery time is 7-10 working days.
Is your pricing accurate?
We
endeavour to ensure that our prices on the website are accurate and up
to date. However, we reserve the right to increase prices due to circumstances
outside of our control. In this event, you will be contacted and given
the option to cancel or amend your order prior to your payment being processed.
VAT
is charged at the standard UK
rate where applicable.
What about delivery?
We
aim to process your order within 24 hours of receipt.
Standard
delivery takes between 7-10 working days. However, please allow up to
12 working days for delivery before contacting us as some items may be
temporarily out of stock.
Where
delivery is offered free of charge, this applies only to our standard
UK mainland service.
Where a minimum spend level is required to qualify, that spend excludes
the delivery charge itself.
We
can deliver to an alternative address to your billing address. This can
be an added benefit, for example, if you are out at work all day then
delivery can be made to a neighbour or to your work address.
For
deliveries outside of the UK
mainland, please contact us for shipping charges
We want you to be happy with your purchase and make every
effort to ensure that they reach you in perfect condition so we
do our best to check every product before we dispatch an order.
Our no-quibble money-back guarantee
means that if you do not like an item you have ordered from us you can
return the item to us (unworn/unwashed/unused) within 14 days of delivery
for a full refund.
We acknowledge complaints within 7 working days
we will tell you the customer how long it will take to resolve the complaint,
and will keep you informed throughout the process.
All prices on the website are correct at the time
of upload, but may be subject to change.
While we take all possible care
to reproduce and describe items accurately, using current publishing technology,
we cannot be held liable for printing errors. In some cases slight variations
in actual goods may occur.
So if you have any questions about
our products, if you need assistance, or if you have a query regarding
your order please do not hesitate to phone: 01291 427262 or email: info@southwalesnappies.co.uk
I have received a faulty item?
If you find that a product is defective please return
the item to us, along with a brief description of the problem, your contact
details and your receipt if possible or, failing that, the approximate
date of purchase. We will offer you a refund or exchange, including refunding
reasonable costs of return postage, or a replacement item with no hesitation.
You must take responsibility for getting
the items back to us so we suggest getting a 'certificate of posting'
(free of charge) so that you can claim compensation from Royal Mail if
the goods do not reach us.
If you simply change your mind and decide you don't want goods that have
been delivered, we will accept them back but they must
be returned unopened, unworn and unwashed in
their original packaging and in saleable condition within 28 days
of delivery. We will refund you the cost of the product but you must pay
for the cost of returning the goods to us and postage and packing charges
if applicable.
If the goods have a retail value of more
than £28.00 you will need to use a Royal Mail service that includes additional
insurance to cover your goods should they go missing on route to us.
Royal Mail's 'standard parcel service' is generally the most economical
way to obtain additional insurance.
How
do I do a return, get a refund or exchange a non-faulty item?
We have a 'no quibble' returns policy. If you change your mind about
an item, you may return it unopened, unused, unwashed and in re-saleable
condition within a reasonable amount of time for a refund of the cost
of the item or for exchange. We cannot refund the postage costs in these
circumstances and, if you qualified for free postage previously due to
the value of your order, we will also deduct postage at cost from your
refund.
*
Please note that we cannot refund or credit washed/worn nappies, wraps,
bedding or clothing, unless faulty. Please be certain of your choice before
washing or using. Returned goods must be clearly marked "Returns".
Please note that we will not refund unreasonable
postage costs.
How do I package
my returns?
Please package the item in the
original packing if you have it or make sure you have appropriate packaging.
Please ensure that nappies and
other cloth items or fully wrapped but they do not need to be sent in
thick protective mail bags, a plastic inner bag then an outer cover will
suffice.
We are not able to
pay for insurance of the item.
Where do I send my package?
Please
send all goods for refund/exchange to us at:
Et Moi
The
Old Post Office
Post Office Row
Sudbrook
Monmouthshire
NP26 5TB
How
can I contact you about this?
If you have any questions or need
more information about returning
items to us please phone: 01291 427262 or email: info@etmoi.co.uk
Please always make sure that you include details of your name, order/invoice
number and whether you would like us to exchange your unsuitable/faulty
goods or give a refund where appropriate.
If you wish to cancel your order at any point and for any reason before
we dispatch please contact us by telephone or email.
The terms and conditions above do not
affect your statutory rights.
You
can expect a refund within 10 days of our receiving your return.
Please
note:
We
will check all items returned as either damaged or defective. However
in the event we find no fault, we reserve the right to re-charge you
for the item/s and to recover our fees and expenses from you.
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